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FAQs

Frequently Asked Questions

We welcome referrals by healthcare providers, case managers, employee assistance programs, family members, community agencies, hospitals, clergy, friends and patients. For more information, call our Assessment and Referral Center at 1-713-600-9500.

A licensed mental health professional will help you decide what type of care best meets your needs.

  • Shoes (no laces)
  • Personal hygiene items (toothbrush, toothpaste, shower shoes, deodorant and sanitary items). Items cannot include alcohol or aerosol.
  • Warm pajamas (modest and appropriate). Drawstrings must be removed.
  • Unopened tobacco products (adults only during designated breaks)
  • Home medications (stored in pharmacy)
  • Sneakers (Velcro recommended for gym activities)
  • Three days of clean clothing

Prohibited items:

  • Electronic equipment (cell phones, iPods, laptops, DVDs, earphones, beepers, alarm clocks, radios or recording devices)
  • Shoestrings, drawstrings or belts
  • Hairdryers, curling iron or flat irons
  • Clothing that references drugs/alcohol or contains violent words or pictures
  • Outside food or drink
  • Jewelry (with the exception of wedding bands)
  • Sharp objects or items with glass or flammable liquids
  • Drugs or alcohol
  • Knives, guns or any protection devices
  • Pens, pencils or binders with metal spirals
  • Currency over $20.00
  • Mirrors, nail files or clippers
  • Needles, hooks or wire hangers
  • Stuffed animals, blankets or pillows
  • Makeup will be kept and available as requested (adults only)
  • Disposable razors (will be checked in)

Schedule:

  • Exclusively Women’s Program: Monday, Wednesday and Saturday: 6:30 p.m. to 7:30 p.m.
  • Intensive Care Unit: Tuesday, Thursday and Saturday, 6:30 p.m. to 7:30 p.m.
  • Adult Psychiatric Program: Wednesday, Friday and Sunday, 6:30 p.m. to 7:30 p.m.
  • Adult Chemical Dependency Program: Wednesday, Friday and Sunday, 6:30 p.m. to 7:30 p.m.
  • Adolescents: Tuesday, 5:15 to 6:30 p.m., Thursday, 6:30 p.m. to 7:30 p.m., Saturday, 3:45 p.m. to 4:30 p.m.

Rules:

  • Family members must attend to small children in the lobby at all times.
  • Visitors must be 16 years old to visit on the adult unit.
  • Visitors must be 18 years old to visit on the adolescent unit.
  • Visitation is allowed in common areas such as the dayroom, dining area or other designated areas.
  • Visitation is not allowed in patient rooms or courtyard.
  • No smoking.
  • No outside food or drinks.
  • No lighters, matches, cell phones or other contraband.
  • Staff must check all articles prior to being given to patients.
  • Patients are allowed two (2) visitors at a time.

We accept most major insurances and managed care plans including:

  • Aetna®
  • Cigna®
  • United Healthcare
  • Blue Cross® Blue Shield®
  • Medicare
  • Managed Medicaid
  • Amerigroup
  • Beacon Health Options
  • TRICARE®
  • Choice First

If you have an insurance plan that is not listed, please call 1-713-600-9500 to discuss your plan benefits and coverage.